<ul>
<li>On the email request page, enter the customer's name and email address. 
<ul>
<li>If you upload a CSV. Upload a CSV file that contains recipient names and email addresses in 2 columns: name, email.&nbsp;</li>
<li>No spaces are allowed in the number.&nbsp;</li>
<li>Only the landing URL is allowed in the template.</li>
</ul>
</li>
<li>Check the option "I have consent to send messages to this contact."</li>
<li>Click "Request a Review" to send your review.</li>
</ul>
Note:
The Sender’s Name does not accept special characters: it can only contain upper and lowercase letters.
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You will get the below error message if you fail to follow the guidelines.&nbsp;
<img alt="undefined" src="https://cdn.livechat-files.com/api/file/kb/file/15234906/55a7c091ca-353d492b13478433aaef.png" style="float: none; height: undefined; width: undefined;">
&nbsp;
&nbsp;

 * On the email request page, enter the customer's name and email address.
   
   * If you upload a CSV. Upload a CSV file that contains recipient names and email addresses in 2 columns: name, email. 
   * No spaces are allowed in the number. 
   * Only the landing URL is allowed in the template.
 * Check the option "I have consent to send messages to this contact."
 * Click "Request a Review" to send your review.

Note:

The Sender’s Name does not accept special characters: it can only contain upper and lowercase letters.



You will get the below error message if you fail to follow the guidelines. 



 

 

Email Review Request