Reviews are automatically updated as follows:
<ul>
<li>
Facebook reviews update in real-time.
</li>
<li>
Google, Trustpilot, App Store, Google Play, and a few others update twice a day — at 1 PM and 1 AM.
</li>
<li>
All other platforms update once a day, at 1 AM.
</li>
</ul>
The update timings follow the time zone of your agency’s country.
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Force update
If you don’t see new reviews, you can manually refresh the integration (e.g., Google) by going to: Settings &gt; Integrations &gt; Google &gt; Edit &gt; Refresh (spinning arrow icon).
📝 Note: It can sometimes take up to an hour for the new reviews to appear.
<img src="https://cdn.livechat-files.com/api/file/kb/file/15234906/b37e53a4f8-b8c0970783e54ae67e22.png">
&nbsp;

Reviews are automatically updated as follows:

 * Facebook reviews update in real-time.

 * Google, Trustpilot, App Store, Google Play, and a few others update twice a day — at 1 PM and 1 AM.

 * All other platforms update once a day, at 1 AM.

The update timings follow the time zone of your agency’s country.

 

Force update

If you don’t see new reviews, you can manually refresh the integration (e.g., Google) by going to: Settings > Integrations > Google > Edit > Refresh (spinning arrow icon).

📝 Note: It can sometimes take up to an hour for the new reviews to appear.



 

Review Updates