<ul>
<li>On the email request page, enter the customer's name and email addrress.</li>
<ul>
<li>Note: The sender’s name should not include special characters.</li>
<li>If you upload a CSV. Upload a CSV file that contains recipient names and email addresses in 2 columns: name, email.&nbsp;</li>
<li>No spaces are allowed in the number.&nbsp;</li>
<li>Only the landing URL is allowed in the template.</li>
</ul>
<li>Check the option "I have consent to send messages to this contact."</li>
<li>Click "Request a Review" to send your review.</li>
</ul>
<img style="float:none;height: undefined;width: undefined" alt="undefined" src="https://cdn.livechat-files.com/api/file/kb/file/15234906/b1c880ef5f-b6da435e0fb425f6a5cf.png">
&nbsp;Note: You will get the below error message if you fail to follow the guidelines.&nbsp;
<img style="float:none;height: undefined;width: undefined" alt="undefined" src="https://cdn.livechat-files.com/api/file/kb/file/15234906/55a7c091ca-353d492b13478433aaef.png">

On the email request page, enter the customer's name and email addrress.
Note: The sender’s name should not include special characters.
If you upload a CSV. Upload a CSV file that contains recipient names and email addresses in 2 columns: name, email. 
No spaces are allowed in the number. 
Only the landing URL is allowed in the template.
Check the option "I have consent to send messages to this contact."
Click "Request a Review" to send your review.
 
 Note: You will get the below error message if you fail to follow the guidelines. 
 



Sending an Email Request