- On the email request page, enter the customer's name and email addrress.
- Note: The sender’s name should not include special characters.
- If you upload a CSV. Upload a CSV file that contains recipient names and email addresses in 2 columns: name, email.
- No spaces are allowed in the number.
- Only the landing URL is allowed in the template.
- Check the option "I have consent to send messages to this contact."
- Click "Request a Review" to send your review.
![undefined](https://cdn.livechat-files.com/api/file/kb/file/15234906/b1c880ef5f-b6da435e0fb425f6a5cf.png)
Note: You will get the below error message if you fail to follow the guidelines.
![undefined](https://cdn.livechat-files.com/api/file/kb/file/15234906/55a7c091ca-353d492b13478433aaef.png)